Senior Trainer | Instructor
Communication Skills, Team Building, Body Language, Image Building and Perception Management. She has over a decade of experience in the travel and hospitality industry, and is recognized for her sophistication and savoir faire.
She is also an extremely passionate and enthusiastic instructor who has worked with front line and customer service teams during her tenure as a Cabin Crew In Charge and Associate Trainer for Malaysia Airlines System (MAS); and as the Customer Service Training and Development Manager for Aeon Co.(M) Berhad.
At AEON, she trained the Front Line staff and Managers from 32 stores nationwide with a refreshed customer service module called “Serving from the Heart.” The aim is to restore confidence and value systems that prioritise quality customer service.
In MAS, she trained aspiring flight attendants on “Grooming and Impact” – a programme that focuses on delivering a memorable experience to each guest on board MAS carriers; she also developed and trained MAS and Firefly frontline staff to “Go Beyond Yourself” – with an impressive EQ module that focuses on Self Awareness and Social Intelligence in the service industry. Some of the companies she has trained for are Malaysia Airlines, Aeon Co.(M) Berhad, RHB Bank, Firefly Airlines, Swift Support Services Sdn. Bhd and ISKL – International School Kuala Lumpur.
