Human Capital Consulting
Caroline Ong has more than 20 years of experience in people-centric engagements with her most recent ten years in Management Consulting, specialising in Human Capital consulting. Her founding years were in Sales and Marketing, mainly in electronics manufacturing and IT-related industries. Caroline is Malaysia’s Country General Manager in Leaderonomics where she continues to engage stakeholders to achieve business results through leadership and human capital interventions. She is also a keynote speaker and panellist at major conferences, focusing on leadership and human capital. Caroline’s human capital consulting experience stems from her years in Leaderonomics, PwC Consulting and Hann Consulting a boutique Talent Management consulting firm, whereas the majority of her sales and marketing years were spent in Agilent Technologies.
In Leaderonomics, she was also previously the Director of Client Engagement, responsible for diagnosing, designing and ensuring meeting the commitments of client deliverables across all key clients. She was the customer advocate and also worked across the organisation to ensure seamless customer-centric perspectives. In PwC Consulting, Caroline was a Senior Manager, leading People & Organisation projects and work-streams of diverse projects. She led different teams to conduct analysis of industry and organisation eco-systems, processes and policies to recommend improvements to the organisations in terms of organisation structure, manpower requirements, compensation and benefits, behavioural and functional competencies, job descriptions and Key Performance Indicators (KPIs). Caroline designed and led assessments of the Senior Leadership Teams for a leading regional telco organisation and a global F&B organisation.
The fundamentals of Caroline’s client engagement and servicing was built when she was immersed for about 8 years Agilent Technologies. Her roles spanned across a varied portfolio of roles from frontline Sales and Business Development to strategic product development and marketing programs. She has heavily involved in revamping the distributor channels programme and offerings, innovating the Support Contracts business unit’s products and improving the product’s lifecycle management policies and processes. In the earlier part of her Agilent career, Caroline was leading the Asia’s post-sales support products. She had also spent foundational years in developing her sales and client management competencies in Dell Computer and other IT-related organisations. Essentially, Caroline believes in combining People with Business to enable both to impact the community and nation.
