Customer Strategy Leader
Ali Akber is an accomplished customer strategy leader with over 15 years of executive experience in helping customers formulate winning growth, transformation and innovative technology strategies in highly competitive and deeply regulated industries and growth markets.
As a Regional Customer Success leader at ServiceNow, Ali is mandated to grow global FSI strategic customers, helping them deliver sustained customer value through digital transformational themes such customer and employee experience, channel migration, mobility, machine learning / AI, as well as data driven insight and performance analytics strategies. Purpose is to deliver business outcomes and maximize returns in technology investments via long term platform roadmaps, process optimization, case for change and capability and capacity building with clear financial metrics including ROI, TCO and paybacks.
Previous to this role, Ali has served in various leadership and delivery roles at IBM, Siebel/Oracle across NA, APAC and MEA, having started his career at HLB chartered accounts Australia as a management consultant. His key focus was mainly technology and business improvement having been in trenches and delivered 20+ projects including CRM, ERP, HR, Marketing, KYC and digital technologies across diverse regions and mature and growth economies.
Ali holds an executive MBA from University of Chicago – Booth School of Business and a grad-Dip in Information Technology from Swinburne University of Technology – Australia. Furthermore, Ali is a Certified Agile / Scrum Master coach, Enterprise ITIL Consultant and a Design thinking evangelist.
He is married to his wife Amna and have two little boys Adam and Mekyal. A keen golfer, enjoy reading and gardening and a strong supporter of educating under-privileged children as a way of “Giving back to the community” cause.
His social activism includes active participation in various LinkedIn and other thought leadership forums. He is an active member of X-Business Schools alumni forum and the president of Chicago Booth Alumni club Malaysia.
